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Refund Policy

Your satisfaction is our priority - here's everything you need to know about our refund process

Last Updated: February 15, 2025

Refund Eligibility

At Kryntaviltan, we want you to feel confident in your investment. We offer refunds under specific circumstances to ensure you get the value you deserve from our marketing fundamentals courses.

  • Course completion less than 30% within 14 days of purchase
  • Technical issues that prevent course access for more than 48 hours
  • Course content significantly different from advertised description
  • Duplicate purchase made within 24 hours
  • Payment processing errors or unauthorized charges

14-Day Money-Back Guarantee

We offer a full refund within 14 days of purchase if you're not satisfied with your course experience and meet our eligibility criteria.

Refund Process

Getting your refund is straightforward. We've designed our process to be as simple as possible while ensuring we can assist you properly.

1

Submit Request

Email us at [email protected] with your order number and reason for refund

2

Review Process

Our team reviews your request within 2 business days and may contact you for additional information

3

Approval & Processing

Once approved, refunds are processed back to your original payment method

Processing Timeframes

Refund processing times vary depending on your payment method. Here's what you can expect:

2-3 Days

Credit Card Refunds

5-7 Days

Bank Transfer Refunds

3-5 Days

Digital Wallet Refunds

24-48 Hours

Request Review

Important Refund Conditions

Refunds are not available for courses completed beyond 30% or after 14 days from purchase date. Course certificates cannot be retained after refund approval.

Non-Refundable Items

While we strive to accommodate refund requests, certain items and circumstances are not eligible for refunds:

  • Courses completed more than 30% or accessed beyond 14 days
  • Promotional or discounted courses purchased during special sales
  • Course materials downloaded or certificates already issued
  • Refund requests submitted after 30 days from purchase
  • Courses purchased with promotional codes or vouchers

Partial Refunds

In some cases, we may offer partial refunds based on course completion percentage and time elapsed since purchase. These are evaluated on a case-by-case basis and may apply when full refund criteria aren't met but circumstances warrant consideration.

Refund Alternatives

Before processing a refund, we often can resolve issues through course transfers, technical support, or account credits. Our support team will work with you to find the best solution for your situation.

Need Help with a Refund?

Our customer support team is ready to assist you with any refund questions or requests.

+27 43 726 8150
68 Oribi Rd, Pelham, Pietermaritzburg, 3201